Frequently Asked Questions
About the Rental Process
Usually that is no problem! Please contact us as soon as you know you’d like to extend your reservation. If the gear you are renting is available for the extra days, we can make that change for you and you will be charged for the extra days. Extensions requested less than 24 hours prior to the originally scheduled pick up time are subject to an extension fee of 20 USD.
We will contact be in contact prior arrival via email but during the delivery we could be in touch via Whatsapp, SMS or phone to make it faster. If you have any time limitations, please do let us know so we can work around your schedule. We can have all items pre-delivered and set up for you upon your arrival so you can make use of the equipment straight away.
When the delivery is done in hotels or Airbnbs, they usually accept parcels before a guest has checked in. If you would like us to deliver to your hotel before you have checked in, please ensure you have fulfilled our requirements:
- Email the hotel or Airbnb Host to notify them of our delivery
- Ensure you have provided us with the correct booking name for the reservation.
We are pleased to offer delivery services to hotels in Mexico City, most of which are happy to accept deliveries in advance of guest arrival. However, some hotels have a strict policy on accepting parcels before a guest has checked in.
If you would like us to deliver to your hotel before you have checked in, please ensure you have fulfilled our requirements:
- Email the hotel to notify them of our delivery
- Ensure you have provided us with the correct booking name for the hotel reservation.
Upon your departure, please leave all the rented equipment with concierge under “”Kangoolite” to allow quick collection.
Regarding airport, we can deliver specifically to the Airport Internacional Benito Juárez (50 USD delivery cost apply) but we will need to know your flight details so we can monitor your exit gate and wait for you there so you can enjoy your stroller or car seat since the beginning. In case there is a delay, we will need to charge 5 USD per hour.
It is always best to place your order as soon as you know your travel dates. This way items are reserved and guaranteed. It can happen that we run out of cribs and other popular gear like stroller during high-seasons or any local special event days. We recommend booking as early as possible to be sure your family travel during the peak seasons and holidays is as smooth and magical as possible.
Our minimum hire period is 2 days for most products, unless otherwise stated. Please state the dates you wish to hire the items for and you will be invoiced accordingly.
Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.
About the Baby Equipment
Sometimes we can get equipment which is not shown in our website, so please ask! We always do our best to accommodate our clients requests as best as we can.
Absolutely! Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!
Unfortunately we do not install car seats. We provide customers with a car seat manual that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons. Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed. Basic instructions are also typically printed on the car seat itself as a reminder/guide.
About the Payment
All payments should be done via PayPal where you can pay with credit or debit card (even if you don´t have a PayPal account). In case you require another form of payment, contact us to check if we can offer you another method.
The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation. If you will not be there for drop off it is very simple to do the setup of items like cribs yourself (we can provide user manuals online to make it even easier). If we have to return to the property for any reason that is not our fault, there will be an additional trip fee. Typically that fee is a one way delivery fee to your location.