Can I pick up my baby equipment?

Yes but only in case your delivery address zipcode is not wihtin our service area. In that case, you can do the pick up at our warehouse with previous appointment.

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What happens after I make my booking online?

Select the products you need from our inventory (which goes from strollers and car seats to sterilisers and high chairs) and choose a time and location for the delivery and pick up. You can pay via PayPal but the payment will not be charged inmediately because we need to confirm your order first. Once you complete

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What is your minimum rental period?

Our minimum hire period is 2 days for most products, unless otherwise stated. Please state the dates you wish to hire the items for and you will be invoiced accordingly. Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.

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How can I be assured of your delivery on the day?

We will contact be in contact prior arrival via email but during the delivery we could be in touch via Whatsapp, SMS or phone to make it faster. If you have any time limitations, please do let us know so we can work around your schedule. We can have all items pre-delivered and set up for

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What if I want to extend my reservation?

Usually that is no problem! Please contact us as soon as you know you’d like to extend your reservation. If the gear you are renting is available for the extra days, we can make that change for you and you will be charged for the extra days. Extensions requested less than 24 hours prior to

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Do you deliver to hotels and airports?

We are pleased to offer delivery services to hotels in Mexico City, most of which are happy to accept deliveries in advance of guest arrival. However, some hotels have a strict policy on accepting parcels before a guest has checked in. If you would like us to deliver to your hotel before you have checked

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Is your baby equipment safe?

Your child’s safety is our primary concern. We research and carefully select products that are certified and highly recommended by Consumer Reports’ various review sites. Warranties are promptly sent in so we can be notified of any recalls. which we also track on the Consumer Reports’ website. Items are given a complete safety inspection on

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How is your baby equipment cleaned?

All items are diligently cleaned and sanitized between each rental; crib linens and car seat covers are washed in Free and Clear detergent, and all hard surfaces are wiped down with antibacterial solution. Strollers are either vacuumed or cleaned off with an air compressor for sand or debris, then washed down using a soft brush,

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Do you install car seats?

Unfortunately we do not install car seats. We provide customers with a car seat manual that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons. Please always refer to the user manual to make sure the car seat you are renting is properly secured

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