What forms of payment do you accept?

All payments should be done via PayPal where you can pay with credit or debit card (even if you don´t have a PayPal account). In case you require another form of payment, contact us to check if we can offer you another method.

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What is the cancellation policy?

This is our cancellation policy during off seasons. Cancelation more than 7 days prior to delivery: 100% refund Cancellation 7 – 3 days prior to delivery: 50% refund Cancellation 1 – 2 days prior to delivery: 25% refund Cancellation on the day will result in 0% refund. This is our cancellation policy during peak seasons

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Is setup included in the delivery fee?

The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation. If you will not be there for drop off it is very simple to do the setup of items like cribs yourself (we can provide user manuals online to make

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Where do you deliver and how much does it cost?

We can do the delivery and pick up at your hotel, airport of arrival or vacation rental almost in all Mexico City. During the booking process, your delivery address zipcode will be required and the delivery options and rates available for that area will appear. In case they don´t because it is not wihtin our service

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How far ahead should I make a reservation?

It is always best to place your order as soon as you know your travel dates. This way items are reserved and guaranteed.  It can happen that we run out of cribs and other popular gear like stroller during high-seasons or any local special event days. We recommend booking as early as possible to be sure your family travel

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Can I be assured of high quality baby and kids gear?

Absolutely! Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!

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How does the baby gear rental work?

Select the products you need from our inventory (which goes from strollers and car seats to sterilisers and high chairs) and choose a time and location for the delivery and pick up. You can pay via PayPal but the payment will not be charged inmediately because we need to confirm your order first. Once you complete

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